## Human and AI Working Together Better Than Ever Before

This weekly update shows exciting progress in how humans and artificial intelligence work together. New research shows that when people know how to work with AI properly, they can do much better work than they would do by themselves. The key is understanding that AI is like a team member. Instead of just giving commands, people who work best with AI talk to it like they would talk to a partner who might misunderstand them. They explain things clearly and listen to what the AI says back. When people do this, the human-AI partnership becomes really powerful.

## Companies Using AI Agents for Real Work

Big companies all around the world started using AI agents in real situations this week. An AI agent is different from a simple chatbot like ChatGPT. Agents can think through complicated problems, make decisions, and do many steps of work all by themselves, with very little help from humans.

Capital One, a major bank in the United States, created a special AI agent called Chat Concierge to help car dealerships sell more vehicles. This AI talks with customers just like a helpful salesperson would. The results were amazing - the AI was 55 percent better at turning interested people into actual buyers. The company made the AI even faster and better after it launched. They made it 5 times quicker at responding to customers.

PepsiCo, the giant food and drink company, is using AI agents to help in three main areas. First, they use it to help their technology and computer teams work faster. Second, they use agents for customer service. Third, they use it to make their employees' jobs better. When PepsiCo asked customers and workers if they liked using the AI agents, both groups said yes, they wanted to keep using them.

## Government and Big Business Trusting AI Agents

Even important government groups are using AI agents now. The FDA (Food and Drug Administration) in the United States announced this week that they are using more AI agents throughout their organization. The government believes these AI agents will help them review new medicines faster and check on products more efficiently.

One of the biggest software companies, Salesforce, shared something remarkable. Their AI agents are now handling about 50 percent of all customer service calls. This is huge because it shows that companies really trust AI with important customer work.

## Technology That Helps AI Remember

One important advance is that AI systems are getting better at remembering things. OpenAI, the company behind ChatGPT, gave more users a feature where the AI remembers your preferences and what you talked about before. This means you don't have to explain yourself again each time. Anthropic, another AI company, built memory that's organized by different projects, and users can change what the AI remembers. Google went even further - they built memory right into the computer brain of their AI, not as an add-on. This helps the AI get better at keeping information without needing to look it up all the time.

The reason this matters for human-AI synergy is that with good memory, the AI can become a real personal assistant. Instead of helping with one job at a time, the AI can follow you through your regular day and help over a long period of time.

## The Challenge: Building Trust and Doing It Right

However, companies face real challenges. Research shows that only 11 percent of companies have actually put AI agents into their real work operations. Many companies are still testing and experimenting. Setting up AI agents takes a lot of hard work, and companies need new rules and policies for using them safely.

Another big issue is trust and transparency. When companies use AI with information about customers, people want to know how their data is being protected. They want to understand how the AI makes decisions. Companies that show they are honest and careful with data will win more customers' trust.

## The Future Is Growing Fast

Experts predict amazing growth. The money spent on AI agents grew from 5.4 billion dollars in 2024 to 7.6 billion dollars in 2025. Companies report getting back 171 dollars of value for every dollar they spend on AI agents. By 2028, one third of all business software might include AI agents. By the same year, 15 percent of decisions made every day could be made by AI agents.

What makes all of this exciting is that the best uses of AI aren't replacing humans - they're helping humans do their best work. When people and AI work as a real team, with good memory, trust, and clear communication, amazing things happen.