Ultimate.ai

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Overview

Customer service automation (now part of Zendesk) building multilingual AI agents for chat, email, and ticket workflows.

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Best For Professions:

CX leaders support managers automation engineers solution architects contact center ops

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Ultimate.ai is a customer service automation platform acquired by Zendesk. It enables brands to build AI agents that resolve support requests across chat, messaging, and email. The platform integrates with systems like Zendesk, Salesforce, and Freshworks to triage tickets, trigger workflows, and provide analytics. With multilingual support and deep CX integrations, Ultimate.ai helps teams automate high-volume inquiries while maintaining control and quality.

Autonomy level

68%

Reasoning: Ultimate.ai demonstrates substantial autonomy through its AI-powered virtual agents that can independently resolve common and repetitive customer inquiries across multiple channels including live chat, email, and social media. The platform exhibits high autonomy through several advanced capabilities: it builds custom intent models from existing tic...

Comparisons

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Some of the use cases of Ultimate.ai:

Automating customer support across chat, email, and messaging.
Auto-triaging tickets and triggering backend actions via integrations.
Delivering 24/7 multilingual self-service with guardrails.
Measuring automation impact with dashboards and analytics.
Augmenting human agents with suggested replies and workflows.

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Pricing model:

contact for pricing

Code access:

closed-source

Popularity level: 72%

Make it work for you

Describe the job. Get an AI worker you can actually message.

We create the setup, keep it running after your laptop closes, and save its memory. Test in the browser, then add Telegram, WhatsApp, or Slack.

Runs without your laptopBrowser + messaging appsBackups and clonesMemory survives restarts

Describe my agent See the launcher

Plans start at $29/month. Cancel anytime.

Hosted agent

OpenClaw or Hermes

saved state

Browser

Slack

“I checked the inbox, handled the routine messages, and sent you the one question that needs a decision.”

Create an AI worker that keeps running after this tab closes.

Open Agent Factory

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